Rental Agreement

Request, confirmation and performance

1. The rider chooses free shop pickup or delivery when offered. The exact shop address is shared in the booking after the shop confirms. Delivery is charged once at the quoted price, subject to the shop accepting the destination.
2. Accepting these terms sends a request. The rental booking is confirmed only when the shop accepts the request. Each party's acceptance is recorded separately.
3. A request expires after 24 hours at the latest, or at the scheduled pickup time if sooner. An expired or declined request is not a confirmed booking. Any alternative requires a new request and acceptance of its terms.
4. The total includes the listed rental charges, chosen extras and delivery fee. The refundable deposit is separate. The rider pays the shop at handover; no payment is collected online.
5. The rider may cancel without a platform cancellation fee before scheduled pickup and before handover. After pickup, cancellation is replaced by a documented return or a dispute; it cannot erase a rental that has started.
6. A proposed change does not change an accepted booking until the rider accepts the new terms. Existing accepted versions remain available.
7. Handover, return and vehicle condition checks are arranged directly between the rider and shop. RideLanna does not require condition reports or inspection photos to be uploaded to the platform.
8. The shop records pickup and return status for booking management. Any damage claim or additional charge must be explained and handled directly between the rider and shop under their accepted rental terms and applicable law.

Who your agreement is with

Every bike on RideLanna belongs to an independent rental shop in Chiang Mai. We introduce you to the shop and carry the booking. The rental itself is a contract between you and that shop. We are not the owner of the bike and not a party to the rental.

The shop sets the terms, we show them before you book

Deposit, insurance cover and excess, fuel policy, helmets, delivery, late return and what happens after an accident are all set by each shop, and they differ from one shop to the next. Before your request is sent you are shown a full recap: the dates, the price, the extras you picked, and every one of that shop's terms. You confirm it, and that exact version is frozen and stored on your booking. A shop changing its prices or policies later cannot alter what you agreed to.

Who can rent

You must be at least 18 and hold a motorcycle licence valid for the vehicle and for riding in Thailand, together with any international permit required for your licence. Bring the original documents for the shop to check at handover. Ask the shop before booking if you are unsure.

Your passport stays with you

No shop on RideLanna keeps your passport as collateral. That is a condition of being listed here, and it is the one thing we do guarantee across every shop. A shop may ask for a photocopy for its records, or for a refundable cash deposit instead. Whichever it is, the amount is shown to you before you book.

Insurance and excess

The exact coverage, exclusions, excess and claims procedure depend on the shop’s actual insurance policy. Compulsory cover does not by itself mean theft or vehicle-damage cover. An excess is the rider’s contribution to a covered claim, not necessarily a cap for excluded incidents. Ask for policy details before accepting if anything is unclear.

Condition and damage

Vehicle condition checks, handover and return are arranged directly between you and the rental shop. RideLanna does not require condition reports or inspection photos on the platform. Any damage claim or additional charge must be explained and handled directly with the shop under your accepted rental terms and applicable law.

Helmets, fuel & equipment

A helmet is included with every rental. A second helmet, a top-case, a phone mount and similar extras are offered by some shops, free or at a daily price, and you add them yourself when booking so the price you see is the price you pay. The fuel policy is set by the shop and stated in your agreement.

Delivery & return

Some shops deliver free within Chiang Mai town, some charge for it, and some are pick-up at the shop only. What applies to your booking, and any delivery fee, is shown before you confirm. Return is at the same time of day as your pick-up, from the address agreed with the shop.

Cancellation & refunds

Cancelling is free, at any time before pickup. Nothing is charged when you book, so there is nothing to refund. You can cancel from your account in one click, and the shop is notified straight away.

We ask one thing in return: if your plans change, cancel as early as you can. The shop holds that bike off its fleet for you, and a late cancellation costs a small business a day of income. Riders who repeatedly book and do not show up can be removed from the platform.

A shop can also decline or cancel a request, for example if the bike breaks down. If that happens you are notified by email with the reason, and you are charged nothing.

How you pay

You pay the shop directly at handover, in cash or by whatever method that shop accepts. RideLanna does not take payment online and never asks for your card details. The total shown on your agreement is what the shop may ask for, including the listed delivery fee. Any refundable deposit is additional and shown separately; delivery must not be charged twice.

On the road

You agree to obey Thai traffic law, wear a helmet at all times, never ride under the influence, and not carry more passengers than the bike is rated for. Fines, tolls and traffic violations during your rental are your responsibility.

If something goes wrong

Flat tyre, a scratch, an accident: contact the shop first, using the number on your booking. They own the bike, they hold the insurance policy, and they can get you moving fastest. If you cannot reach them, or a shop is not treating you fairly, email us at hello@ridelanna.com and we will step in. We take that seriously. It is the whole reason we vet the shops we list.

Liability

• The rental is between the rider and the independent rental shop. RideLanna provides the booking platform and does not own the vehicle.
• The shop is responsible for the vehicle, its maintenance, the accuracy of its listing and the rental services it provides. RideLanna remains responsible for its own services as required by applicable law.
• Insurance coverage, exclusions, deductibles and claims depend on the shop's actual policy. An insurance excess is not a universal cap on liability. No statement here excludes liability or consumer rights that cannot lawfully be excluded.
• The rider must hold a licence valid for the vehicle in Thailand, comply with local law and the insurer's conditions, and wear a suitable helmet. The shop checks eligibility before handover.

Language and copies

The English text displayed at acceptance is the recorded contract. Ask for assistance before accepting if you do not understand it. Interface translations do not replace that text. Your account provides the accepted versions and downloads; historical records without a seal are clearly labelled.

Contact

Questions before you ride? Email hello@ridelanna.com.