Rental Agreement

Who your agreement is with

Every bike on RideLanna belongs to an independent rental shop in Chiang Mai. We introduce you to the shop and carry the booking. The rental itself is a contract between you and that shop. We are not the owner of the bike and not a party to the rental.

The shop sets the terms, we show them before you book

Deposit, insurance cover and excess, fuel policy, helmets, delivery, late return and what happens after an accident are all set by each shop, and they differ from one shop to the next. Before your request is sent you are shown a full recap: the dates, the price, the extras you picked, and every one of that shop's terms. You confirm it, and that exact version is frozen and stored on your booking. A shop changing its prices or policies later cannot alter what you agreed to.

Who can rent

You must be at least 18 and hold a valid International Driving Permit (IDP) with a motorcycle endorsement, along with your home licence. Thai law requires it, and most travel insurance is void without it. The shop checks it at handover, and can refuse the rental if you cannot produce it.

Your passport stays with you

No shop on RideLanna keeps your passport as collateral. That is a condition of being listed here, and it is the one thing we do guarantee across every shop. A shop may ask for a photocopy for its records, or for a refundable cash deposit instead. Whichever it is, the amount is shown to you before you book.

Insurance & excess

Cover varies by shop. Some carry full accident, theft and damage insurance; others carry only the compulsory Thai policy (CTPL), which covers injury to other people and leaves damage to the bike with the rider. The excess, meaning the most you would pay in an at-fault incident, is shown on the listing and in your agreement before you book. Read it. Riding without a valid licence or helmet, under the influence, or off-road on a road bike voids cover with every shop.

Condition & damage

The bike is documented with photos at handover so its condition is agreed up front. Normal wear is expected. You are responsible for damage caused during your rental, up to the excess stated in your agreement.

Helmets, fuel & equipment

A helmet is included with every rental. A second helmet, a top-case, a phone mount and similar extras are offered by some shops, free or at a daily price, and you add them yourself when booking so the price you see is the price you pay. The fuel policy is set by the shop and stated in your agreement.

Delivery & return

Some shops deliver free within Chiang Mai town, some charge for it, and some are pick-up at the shop only. What applies to your booking, and any delivery fee, is shown before you confirm. Return is at the same time of day as your pick-up, from the address agreed with the shop.

Cancellation & refunds

Cancelling is free, at any time before pickup. Nothing is charged when you book, so there is nothing to refund. You can cancel from your account in one click, and the shop is notified straight away.

We ask one thing in return: if your plans change, cancel as early as you can. The shop holds that bike off its fleet for you, and a late cancellation costs a small business a day of income. Riders who repeatedly book and do not show up can be removed from the platform.

A shop can also decline or cancel a request, for example if the bike breaks down. If that happens you are notified by email with the reason, and you are charged nothing.

How you pay

You pay the shop directly at handover, in cash or by whatever method that shop accepts. RideLanna does not take payment online and never asks for your card details. The total shown on your agreement is what the shop may ask for, plus any refundable deposit and delivery fee listed separately on the same document.

On the road

You agree to obey Thai traffic law, wear a helmet at all times, never ride under the influence, and not carry more passengers than the bike is rated for. Fines, tolls and traffic violations during your rental are your responsibility.

If something goes wrong

Flat tyre, a scratch, an accident: contact the shop first, using the number on your booking. They own the bike, they hold the insurance policy, and they can get you moving fastest. If you cannot reach them, or a shop is not treating you fairly, email us at hello@ridelanna.com and we will step in. We take that seriously. It is the whole reason we vet the shops we list.

Liability

RideLanna is an online marketplace connecting riders with independent rental shops. We are not responsible for the condition, maintenance, roadworthiness or legality of any bike, nor for the accuracy of the details a shop provides. We are not liable for any accident, injury, theft, loss, fine, damage or dispute arising from a rental. Insurance, deposits, repairs and claims are settled between you and the shop under the terms you accepted. Nothing here excludes liability that cannot be excluded under Thai law.

Contact

Questions before you ride? Email hello@ridelanna.com.